Making an Online Reservation
General Information
available-rooms.com offers interactive, real-time access to room and rate
availability, enabling you to book the best rates instantaneously through
the Internet. You are able to retrieve rates directly from our central
reservation system, and see them on your screen within seconds.
Clicking on the reservations hypertext phrase or word on any hotel property
page will take you directly to the page to check that hotel's availability and
rates. To view and/or cancel a reservation, click on the link to Review or
Cancel a Reservation.
You must be using Microsoft Internet ExplorerTM,
NetscapeTM or another Web browser that uses the same security scheme
as Netscape. Using an incompatible Web browser will result in an error message
from our secure NetscapeTM booking server. This is designed to
protect you since everything you enter will be secure -- credit card, name,
dates, etc.
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Check Hotel Availability and Rates
To check availability and rates, click on the "Check Instantly Rates and Availability" button on a hotel's information page or the "Check Rates" link on the search results list.
Check Hotel Availability Fields (all fields are mandatory unless noted below)
- Property Name:
The hotel you have selected. This information is filled in for you.
- Arrival Date:
The date you will be arriving at the hotel (defaults to today's date)
- Departure Date:
The date you will check out of the hotel (defaults to tomorrow's date)
- Number of Adults:
The number of adults staying in the room (select 1 - 4)
- Frequent Traveler Membership: (Optional)
Hotel Frequent Traveler ID number. Only the frequent guest number for
the hotel chain being requested should be entered.
Once all the fields are filled in, click on the "Send Form" button. The request
is sent to our reservation system and obtains the rates and room types available
for the requested time period. This information is returned to you within
seconds.
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Make a Hotel Reservation
Once the hotel returns the rates available for the time period you have
requested, you may scroll and review the rates and their descriptions. In order
to make a reservation, click on the "Select Rate" button next to the desired rate.
The Booking Request Form will display once you have selected a rate. You must
have a secure Internet browser (e.g., Netscape
or Microsoft Internet Explorer) in
order to proceed any further in making a hotel reservation.
The Booking Request Fields are (all fields are mandatory unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone:
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification of the reservation
will be sent to this Email address. If the reservation is subsequently
canceled, a cancellation notification will also be forwarded to this Email
address. For security purposes, any notifications sent to Email will
NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal Code,
and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit card you will be entering.
- Credit Card Number:
All hotel reservations made online require a credit card number to
guarantee or retrieve the reservation. Since the booking form is a secure
transaction, the credit card number will be encrypted for security purposes.
- Expiration Date:
Enter the month and year expiration date of
the credit card. An example of the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking room. This
field is optional.
- Comments:
Enter any miscellaneous requests or preferences for the hotel. For example,
if you have a bed type preference, enter it here - eg., "2 Double Beds".
When you click on "Send Form" you will be advised if your bed type
request is confirmed. This field is optional.
Once the form is complete, click on the "Send Form" button. The reservation request
will be transmitted to the hotel for immediate processing. A reply is normally
received within 7 seconds.
If your reservation has been confirmed, a notification will be displayed on your
screen, and a copy sent to your Email address.
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Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked on the Internet, click
on the "Review or Cancel a Reservation" link on the jumpbar. The "Review or
Cancel Hotel Reservations" form will appear. The first step is to retrieve a
reservation. You have two ways to do this, by Name and Credit Card or by Name,
Confirmation Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by the hotel during the reservations
process.
Once the form is complete, click on the "Send Form" button. Either a single
reservation or a list of reservations that meet the search criteria will display.
If you wish to cancel a reservation, click on the "Cancel This Reservation" link.
The reservation cancellation request will be transmitted to the hotel for
immediate processing. A reply is normally received within 7 seconds. Also, a
confirmation of your canceled reservation will be sent to your email address. If
you wish to re-send a reservation confirmation to the original email address,
click on the "Send Details via e-mail" link. If you do not wish to cancel the
reservation, simply select an item from the jump bar, or use your browser's page
back function to return to a previous page, or exit your web browser.
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Security Information and Guidelines
Due to the openness and accessibility of the Internet, guidelines have been
established on the number and type of transactions an individual may attempt.
These guidelines are listed below:
- One Booking per Credit Card per Hotel per Day.
This means that a customer may confirm one booking per credit card
per hotel per day. Reservations may be made at different hotels on
the same day using the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers and Expiration Dates
will not be sent through the Email system. All sensitive information
will be encrypted utilizing your browser's secured functions.
- Security
All reservations and forms used to retrieve
reservations send information in an encrypted format.
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Multiple Room Reservations
For the safety of the hotels, the online reservation system only allows one
reservation (for up to 2 rooms) per hotel per credit card per day. To make more
than one reservation at a hotel in a single day, just use a different credit
card or guest name. You can also call our Travel Reservations Center and speak
to a reservationist who can make all the reservations for you. There is no
charge for any of our services.
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Customer Service
Please Call our Customer Service Division if you...
- Need to make a reservation or check rates at a
hotel that is not connected to the online reservation
system or if the hotel offers a special rate through
our site that can only be booked by calling our Center.
- Are having trouble obtaining rates or making a reservation
for a particular hotel in the online reservation system.
- Are planning an extented vacation or group event and would like
assistance from experienced Travel Agents.
Travel Reservations Center
- Operating Hours: 10am - 9pm GMT+8 (Monday to Friday)
- Tel: +65-6299-6007 / +65-6298-8634
- Tel: +65-969-41441 (24 hours)
- Fax: +65-6298-1324 / +65-6299-9827
Or, send email to hotelres@online.com.sg.
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